What is personal information?
Personal information is information about an identifiable individual. Personal information includes information that related to their personal characteristics (eg., Gender, age, income, home address or phone number, ethnic background, family status), their health history, health conditions, health services received by them) or their activities and views (e.g., religion, politics, opinions expressed by an individual, an opinion or evaluation of an individual). Personal information is to be contrasted with business information (e.g., an individual’s business address and telephone number) which is not protected by privacy legislation..
I collect, use and disclose personal information in order to serve my clients. For my clients, the primary purpose for collecting personal information is to provide massage therapy treatments. For example, I collect information about a client’s health history, including their family history, physical condition and function and social situation in order to help me assess what their health needs are, to advise them of their options and then to provide the health care they choose to have.
For members of the general public, my primary purposes for collecting personal information is to provide notice of special events (e.g., a seminars or conferences) or to make them aware of massage therapy services in general at my clinic in particular.
Additionally, my clinic reviews client and other files for the purpose of ensuring that I provide high quality services. In addition, external consultants (e.g., auditors, lawyers, practice consultants, voluntary accreditation programs) may on my behalf do audits and continuing quality improvement reviews of my clinic, including reviewing client files.
Reasons to collect information
On my website, I only collect, with the exception of cookies, the personal information you provide and only use that information for the purpose you gave it to me (e.g., to respond to your email message, to register for a course, to notify and remind you of booking dates and times). Cookies are only used to help you navigate my website and are not used to monitor you.
The cost of some goods/services provided by the organization to clients is paid for by third parties (e.g., Accident insurance providers, private insurance, Assistive Devices Program). These third-party payers often have your consent or legislative authority to direct me to collect and disclose to them certain information in order to demonstrate client entitlement to this funding.
I understand the importance of protecting personal information. For that reason, I have taken the following steps:
• Paper information is either under supervision or secured in a locked or restricted area
• Electronic hardware is either under supervision or secured in a locked or restricted area at all times.
In addition, passwords are used on computers.
• Paper information is transmitted through sealed, addressed envelopes or through personal email addresses.
• Electronic information is transmitted through a direct line or secured site.
• External consultants and agencies with access to personal information must enter into privacy agreement with me
How we protect your information